6/30/2022 Clients under warranty
We hope you're doing well. We will be working with Scott to complete the bonus room.
We want to send you a quick note about your new employee, John Alexander. John has been absolutely wonderful. He is responsive, efficient, and courteous.
As soon as John picked up our warranty case a week ago, he has already taken care of 2 items--just within a couple of days. We are most impressed by his responsiveness--letting us know exactly what to expect and what he's working on. We understand that working with subcontractors take time, and we are ok with waiting. What we appreciate about John is that he lets us know where things stand.
We dare say that John is one of those employees who make any employer/company shine and excel. We feel so valued by John's responsiveness to us.
Have a good weekend!
12/14/21 Friday Morning Greetings from a Happy Customer,
We're happily sitting in our guest cottage drinking coffee in front of the fire and watching Tim and crew busily punching window holes in our house.
But enough of the pleasantries. Here are a few points we want to keep you up to date on from the Customer's perspective.
As could be expected in these times, the vanity top is well over one week overdue with no estimate of new delivery date. I will TRY to talk to someone at H-D headquarters today, but am not optimistic that that will actually make a difference. I know this upsets Harbins' schedule, but also expect you to have always had a contingency plan for dealing with this predictable snag.
We have always understood that the new bathtub in the guest bath would be unavailable until the drywall and painting around the tub and both windows is complete, and THAT won't happen until after the vanity top is received and installed, whenever that may be.
We're okay with not having use of the guest toilet over the weekend (it's currently sitting on the front porch). Tim offered to temporarily re-install, but we said no need: it can wait until after the new tub is wedged in on Monday.
We are just now informed that the window in the master bath will be a simple job, with enough inside access that the toilet there does not need to be temporarily moved. We like that: any time you move plumbing, you create a new chance for leaks.
To sum up: Happy customer. Sound bite: Harbin people treat you like they are your friends who want to make sure the job is done the way you want it. They are not just professional contractors.
From Homeowner at their yearend in Toano 1/26/21
Thanks so much for all the support over this past year. Julia and I are really happy with our new home and the fact we have a Wayne Harbin built home.
Rodney did a fantastic job helping us – we really like him and his work.
Amy – thank you thank you thank you for your patience and we appreciate all the help!
God Bless each of you and please stay safe! J
From a Home Enhancement Customer 4/22/20
COVID-19 and our addition
Hey Wayne Harbin!
I just thought to send a note of how thankful we are for the space and how we thankfully can only imagine how challenging life would be with all the girls home without it! The bedrooms, laundry, bath and garage (which has become a gym for our swimmers/athletes trying to replace the missed yardage and a bike shop for other exercise activity options) are awesome! Megan, now in the downstairs bedroom, proudly claims how she has relied 100% on the outside shower since she came home from LaSalle early last month (me too)! The place rocks!
Best of luck and be safe!
From an agent 2/12/2019
Good Morning Doug,
I'm sure you know this already, but wanted to reiterate how jump up and down excited Lisa & Andre are about their new Harbin Home.
It truly is beautiful. The entire home. I love the retaining wall too!
They had nothing but nice things to say about the process so thank you!
2/5/2019 Bath Remodel
Eirlys and I would like to let you - and everyone at Harbin/Home Enhancements – know of our complete satisfaction with our recent bathroom remodeling. You get ten out of ten in all categories.
Every person we came in contact with - whether Harbin employee or contractor - was always a courteous and skilled professional. As with every project, there were occasional “surprises” and necessary mid-course realignments, but they were all handled quickly and satisfactorily, which is the real test of a contractor. Even though our project took place during the year-end holiday season, work was always progressing: there were never any “Where is everybody?” moments. In fact, we were always kept well-informed (by YOU) about the state of things.
If we ever have a need for further work, we will definitely be contacting you. In the meantime, you may be assured that we will be recommending Home Improvements to all our friends.
Wayne Harbin Builder won again this year in the BEST OF contest.- Peninsula Gold Award Winner!!!
“2018 Readers’ Choice” Winning Campaigns
Coastal Virginia Magazine Readers’ Choice contest conducted Jan 1-March 31, 2018. Over 200,000 votes cast!
The votes have been tabulated and the results will be published as the feature editorial in the July/August issue of Coastal Virginia Magazine.
Subject: Kitchen redo1/31/2018
Hello Sharon and Scott,
I wanted to tell you both that we are very pleased with our kitchen redo. The quality is excellent and managing all the subs in a timely manner was appreciated. I will recommend Harbin Remodeling to others needing a redo and plan on using your organization for future endeavors.
Ken and Connie
I wanted to let you know Rodney and Tony and the two other gentlemen Amy arranged, all showed up right on time yesterday successfully getting our mirror from the truck to the house without any problems at all. Rodney and Tony then successfully mounted it in the perfect place on our foyer wall and it looks magnificent! We cannot tell you how much we both greatly appreciate Amy’s superb coordination, Rodney and Tony’s great work, and the extra help from your two additional men yesterday. Like the construction of our home, the people and workmanship were all perfect!!!
Many thanks, Bob and Alice
Subject: One Year Warranty Oct 3, 2017
The start to this has to be that we are extremely happy with the home that was build for us by Harbin Builders. This is the 6th home we have had built, and without a doubt, the one year report would say this is by all means the best of the group. Our thanks go to Wayne, Brad, Linda and the whole Harbin crew.
I have attached our "one year" items. Please feel free to contact me by phone or email if you have any questions.
Ford's Colony Homeowner
Dear Wayne and Bonnie,
I want you to know what a great experience I had working with Sharon and the wonderful team at Home Enhancements. January 2013 was 20 years since you built our home and it was a great way to celebrate with a remodeled bathroom. Everyone from Brad, Scott and Sharon made the project FUN. The team was attentive, caring and communicated every detail of the project. I look forward to working with them again at some time and recommending Home Enhancements to anyone looking for a wonderful company to remodel their home. We have loved our home and even 20 years later the quality of work and caring has not changed.
With appreciation, Rona
We are most satisfied with our basement renovation because the transformation is so dramatic. Guests who have seen the before and after are astounded that it is the same space. It truly is a a great space now that my family can use all year long.
I would of course like to recognize Sharon. She took all my calls, and never made fun of my questions, no matter how ridiculous some of them must have been. In truth, everyone who did work at my house was outstanding.Chris & Kimberly, Toano, VA
Your remodeling group just completed work on our master bath and closet. I just wanted to let you know that they did a fantastic job and were a pleasure to work with. The quality of the work was first class! Even though remodeling jobs can be very disruptive to the homeowners I will have to say the entire process was handled in a very professional manner and with minimal discomfort! Everyone who worked on the project is to be complemented-Brad, Ted and all the others however, I particularly wanted to recognize Scott Maynor and Sharon Thomas. Scott was extremely helpful and very accommodating to us during the initial planning stages and throughout the process. Sharon did an excellent job of coordinating the work and keeping us informed every step of the way. You are lucky to have both of them on your team. I will certainly recommend your Company to others who are considering remodeling.
Thanks again!, Jim and SandyGrafton, VA
To all of you -
A heartfelt thank you for your work! We could not have asked for a better, more professional crew or a nicer bunch of guys! You will certainly be our contractor of choice for any future projects (or moves) and we will definitely recommend you to anyone we know who also may be looking for building or remodeling services. Please feel free to use our names as a referral source if you would like to do so.
Thank you again!Sincerely, Russ and Kristin
Thanks - I was very pleased with the remodeling job!
I really do appreciate you working around my school schedule. Thanks for answering my many questions. It was a new experience for me.
The Home Enhancement Division did three remodeling projects for us: 2009, 2010, 2011. Because my husband and I travel extensively and for long periods of time, it was important to have the work done within our time frames. We were so impressed with their ability to complete the first job on time, with the quality of the workmanship, and with the communication during the planning and the work that we didn't bother to talk to other builders as we planned the next two projects. We are extremely pleased with the results of all three projects.Tom & Rosann
I was very impressed with Harbin Builder's professional, courteous, and personal nature. It was easy to communicate to them what we wanted. I would recommend them to anyone seeking any type of renovation.Newport News Remodel
Scott, Brad, and Sharon,
I just wanted to express my thanks for quickly taking care of my concerns. I can easily understand how Harbin has built such a superior status in the ranks of builders. Having to leave our home and deal with all of this has been a nightmare for myself and my family. Something I would not wish on my worst enemy. So please excuse me when I tend to get excited when I have concerns or don't quite understand something that is being done. All of you and the venders you have employed have been the most considerate and professional people that anyone could ask for. I have come to know that when you tell me "we will take care of it Mr. Goddard" it is not just words but an absolute resolution. So let me conclude with this. Thank you all and God bless you all for helping me and my family.
"Thanks so much. We really appreciate all your help. It's really been a really great experience for us. It's been a pleasure working with Sharon and Donnie. I'm sure we'll enjoy the room :)"
"Just a note from Debra and I about our kitchen/bath remodel job the week of 5/7/07. What a positive experience! Your staff (Sharon, Ted, Brad) is very professional, helpful, polite, and conducted a very well organized project.
On time, professional, bend over backwards to do it right the first time, do anything the customer asks, courteous. The most positive building experience I have ever had.
I have already recommended your company to several others I know who are thinking of building or remodeling. The small punch list was taken care of within two days of the projected completion of the project!
Thanks again for a great job!"
Terry and Debra